FAQs

Anantastones FAQs

Where are you located?
Ananta Stone is located in Manhattan, 5th Avenue, just next to Madison Square Park. Unlike most online retailers out there, we are a customer-focused and wo...
Fri, 8 May, 2020 at 2:56 AM
Where is my Order Confirmation?
An order confirmation email will be sent to you within 24 hours after you finish your checkout. If you did not receive it, you can check if it is in the spa...
Fri, 8 May, 2020 at 2:57 AM
Can I make any changes to my order?
Once the order was placed, we will give you 24 hours for any amendment request. Our 24-hour policy will give you the privilege to do changes, amendment, or ...
Tue, 14 Jul, 2020 at 3:21 AM
How long does it take for my order to be shipped to me?
After placing the order, it will take 24 to 48 hours for us to fulfill your items (preparation from supplier, packaging, etc.). Once your item is fulfilled,...
Tue, 14 Jul, 2020 at 4:23 AM
What if I still need help?
Our aim is to provide customers all around the world with their desired products and to give the most efficient service of which we are capable of. You ...
Fri, 31 Jul, 2020 at 5:15 AM
I am looking for discount
Most of our in-demand items are already discounted from their original price. You may try our "Spin a Wheel" and try your luck!
Fri, 8 May, 2020 at 3:01 AM
I forgot to put my discount code.
We’d be happy to process it for you! Please provide us the detail of your order and the discount code by contacting us at supportme@anantastones.com or call...
Fri, 31 Jul, 2020 at 6:06 AM
My tracking number is not working
We understand that whenever you try to track the order, no information is given on the tracking website, it usually takes time to sync all information on th...
Fri, 8 May, 2020 at 3:02 AM
Where is my order? How can I track it?
You can always track your order using your order number and email on the "Track My Order" page on our website. Or simply click this link: http...
Tue, 14 Jul, 2020 at 3:27 AM
How can I cancel my order?
Please send us an email at supportme@anantastones.com or call us at  +1 (646) 859-5990 if you wish to cancel your order. NOTE: 24 hours cancellation pol...
Thu, 9 Jul, 2020 at 10:17 PM